Complaints Policy
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2222 Training Ltd is committed to providing a quality service and working in an open and accountable way that builds the trust and respect of all instructors and candidates. One of the ways in which we can continue to improve our services is by listening and responding to the views of our candidates, and by responding positively to complaints, and by putting any mistakes right.
Responsibility for Action: Management
Confidentiality: Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and 2222 Training Ltd maintain confidentiality, however the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (each complaint will be judged on its own merit). Should this be the case, the situation will be explained to the complainant.
Monitoring and Reporting: 2222 Training Ltd Board of Directors will receive regularly, an anonymized report of complaints made and their resolution. This complaints policy will be reviewed annually by the Board of Directors and amended as is necessary and any such changes will be communicated.
Stage 1
In the first instance, if you are unable to resolve the issue informally with the Course Director/Medical Director, please complete the complaints form that can be found below and on our website https://www.2222training.com and email to 2222training@gmail.com or if you would like to speak to a member of the 2222 team, please call us on 07410 562068 between office hours 9am – 5pm, Monday-Friday. Our team member will take your details and an overview of the complaint.
You can expect your complaint to be acknowledged within 2 working days of receipt. You should get a response and an explanation within 15 working days.
Stage 2
If you are not satisfied with the initial response to the complaint, then you can write to 2222 Training Ltd.’s Board of Directors and ask for your complaint and the response to be reviewed. You can expect the Board of Directors to acknowledge your request within 4 working days of receipt and a response within 15 workings days. Please write to Angela Brownbill or Ethan Jackson at the following email address: 2222training@gmail.com
2222 Training Ltd.’s aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated and may involve an external independent assessor in the interest of fairness. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
Stage 3
If the issue cannot be resolved the complainant should send a written complaint to the relevant Course Co-ordinator at the Resuscitation Council UK and addressed to the Chairperson of the course subcommittee. Included with the complaint should be the complainants written permission to share their complaint with any appropriate parties.